At Wholesale Jewelry Store, we want you to be happy with every item you buy from us.
If you receive a product that is damaged, wrong, or not what you ordered, you can request a refund or exchange.

You can request a refund if:

  • The item arrived damaged
  • The item is not the same as the one you ordered
  • The item is missing from your package

Refund Conditions:

  • You must request a refund within 24–48 hours after receiving your package.
  • The item must be unused and in the same condition you received it.
  • Please provide a clear photo or video of the issue.
  • Refunds are processed only after we confirm the problem.

Items not eligible for refund:

  • Items damaged by the customer after delivery
  • Items used, worn, or without original packaging

We do not refund for “change of mind” after purchase.
But we will always try our best to fix any issue and make sure you are satisfied.

For refund support, contact us on our store customer care line or social media page.